GET HELP
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Check the documentation first – most questions are answered there.
If you’re still stuck, use the form below.
If you’re still stuck, use the form below.
BEFORE YOU WRITE IN
Quick answers, no waiting
User Guide
Step-by-step guidance covering installation, every admin settings panel, shortcode parameters, and troubleshooting.
Read the user guideRelease Notes
Full notes for every release including upgrade actions required, bug fixes, and what changed between versions.
Send us a message
Fill in as much detail as you can. PLUS users – your licence key helps us verify your account and prioritise your request.
What to expect
We do our best to respond to every request as quickly as possible. PLUS licence holders are prioritised.
- Check your spam folder if you don't receive a confirmation email.
- Include your WordPress site URL - it helps us investigate faster.
- Screenshots of error messages or settings are always helpful
- PLUS users: your licence key is under ShelterSync -> Settings -> License